Privacy Policy
1. Information We Collect
We may collect both personal and non-personal data when you interact with our website, including:
- Anonymous Data: Browser type, IP address, session duration, and pages visited, used to monitor site performance and improve usability.
- Personal Data: Name, email, phone number, address, and business details provided voluntarily through forms, service requests, or communication.
- Payment Information: Billing details processed securely through trusted third-party gateways. We do not store or retain sensitive card details on our servers.
2. Use of Information
The information collected is used for:
- Delivering services and processing your requests
- Issuing confirmations and keeping you updated on service progress
- Responding to inquiries or support requests
- Sending service-related or promotional communication (with your consent where required)
- Improving website usability and analyzing visitor trends
- Complying with applicable laws and regulations
3. Sharing and Disclosure
We respect your confidentiality. Personal data may only be disclosed under the following conditions:
- Trusted Service Providers – such as payment processors, IT support, or logistics partners who operate under confidentiality obligations.
- Regulatory or Legal Compliance – where disclosure is necessary to comply with UAE laws, respond to lawful requests, or protect our rights and security.
- Business Transactions – in the event of mergers, acquisitions, or restructuring, ensuring confidentiality safeguards are applied.
All credit/debit card details and personally identifiable information will never be stored, shared, or leased to unauthorized third parties.
4. Cookies and Tracking
Our website uses cookies and similar technologies to enhance your experience. Cookies may be used to:
- Recognize returning visitors
- Store user preferences for future sessions
- Monitor traffic patterns and analyze visitor behavior
Cookies do not grant us access to your personal files or computer. You may disable cookies in your browser settings, but certain features of the site may not function properly without them.
4. Cookies and Tracking
Our website uses cookies and similar technologies to enhance your experience. Cookies may be used to:
- Recognize returning visitors
- Store user preferences for future sessions
- Monitor traffic patterns and analyze visitor behavior
Cookies do not grant us access to your personal files or computer. You may disable cookies in your browser settings, but certain features of the site may not function properly without them.
5. Data Security
We implement administrative, technical, and physical safeguards to protect your personal data from unauthorized access or misuse. These include secure servers, encryption protocols, and restricted access for authorized personnel.
If you are provided with login credentials for any DSA service, you are responsible for maintaining their confidentiality and for all activities conducted under your account.
While we strive to maintain the highest security standards, no system can guarantee absolute protection of data transmitted online.
6. Data Retention and International Transfers
We retain personal data only as long as necessary to fulfil the purposes described in this Policy, comply with regulations, or resolve disputes. Once no longer required, data is securely deleted or anonymized.
Your information may be stored or processed outside the UAE (e.g., on secure cloud servers). Where international transfers occur, we ensure that adequate safeguards are in place to protect your information.
7. Minors
Our services are not intended for individuals under 18 years of age. If we become aware that data has been submitted by a minor, it will be deleted promptly.
8. Payment Confirmation
Upon completing a successful transaction through our website, you will receive a payment confirmation via email within 24 hours, including transaction details and reference information.
9. Refund and Cancellation Policy
- DSA provides professional consultancy and business setup services. Due to the nature of these services, refunds are generally not applicable once work has commenced.
- Refund requests may be considered only in exceptional cases where services have not yet started, and at the sole discretion of DSA management.
- Any approved refunds will be processed using the original method of payment within 14 working days.
- Cancellation requests must be submitted in writing to our official email address.
10. Your Rights
You may request to:
- Access the personal data we hold about you
- Correct or update inaccurate information
- Request deletion of your data, where legally permissible
- Restrict or object to certain processing activities, including direct marketing
- Withdraw consent at any time, without affecting prior processing
You may also opt out of receiving marketing communication at any time by using the unsubscribe link in our emails or contacting us directly.
11. Third-Party Websites
Our website may contain links to external websites. DSA is not responsible for the privacy practices or content of third-party sites, and we encourage you to review their policies before providing any information.
12. Updates to this Policy
This Privacy Policy may be revised periodically to reflect changes in business practices, technology, or legal requirements. Updates will take effect once posted on our website, with the revised “Effective Date” displayed at the top of this page.
We encourage you to review this Policy regularly to remain informed of how we protect your information.
13. Governing Law
This Privacy Policy is governed by the laws of the United Arab Emirates. Any disputes arising in connection with this Policy shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.
14. Contact Us
For questions, concerns, or requests relating to this Privacy Policy, please contact:
Email: privacy@dubaisetupadvisors.com
Dubai Setup Advisors
Business Bay, Dubai, United Arab Emirates